Refund policy

Returns & Exchanges

At Vedére, we want you to feel confident with your purchase. If you're not completely happy, you can return eligible items within 14 days of delivery.

How to Start a Return

Start your return through our Returns Portal using your order number and email. Once your return is approved, you’ll receive a prepaid return label. Your return must be requested and sent back within 14 days of delivery.

If you have any trouble with the portal, please contact returns@byvedere.com.

For orders placed before 22 October 2026, please start your return through your account at account.byvedere.com or by emailing returns@byvedere.com.

Your Options

  • Refund to your original payment method, minus a return fee (see below)
  • Store credit for the full item value, with no return fee
  • Exchange for a different size or colour. Each item includes one free exchange.

One Return Per Order

Each order is eligible for one return request. If you’d like to return more than one item from the same order, please include them all in a single request. Once a return has been submitted, we can’t accept further return requests for that order, except for faulty or incorrect items. EU customers, please see “Your Right to Cancel” below.

Return Fees (Refunds Only)

  • United Arab Emirates: €10
  • Europe, UK and Rest of World: €18
  • United States: US$20
  • Australia and New Zealand: A$30

The fee covers the cost of return shipping and is deducted from your refund. It is waived if the item is faulty or incorrect.

Conditions for Returns

  1. Items must be returned unused, unworn, and in their original packaging with tags attached.
  2. The Vedére tag on dresses must still be attached. Returns with this tag removed cannot be accepted.
  3. Items must show no signs of wear, including makeup, fake tan, perfume, deodorant, hairspray, pet hair or odours.
  4. Original shipping fees, duties and taxes are non-refundable.

Inspection

Every return is inspected on arrival. If an item does not meet our return conditions, we may refuse the return or issue a partial refund. Refused items can be sent back to you at your cost, or held for 30 days before being disposed of.

Sets, Gifts and Discounts

  • If you return part of a set, your refund will be the set price minus the full retail price of the items you keep.
  • Gifts with purchase must be returned with the order. If a gift is not returned, its value will be deducted from your refund.
  • Discounts: refunds are issued for the amount you actually paid. If returning items means your order no longer qualifies for a discount or promotion, the difference will be deducted.

Exchanges

Exchanges are subject to availability. If your requested size or colour is not available, we can issue store credit for the full item value instead.

Exchanged items cannot be returned or exchanged again unless they are faulty or incorrect.

Store Credit

Store credit is valid for 12 months from the date of issue, is non-transferable, and cannot be exchanged for cash.

Final Sale Items

The following items cannot be returned or exchanged: altered or custom pieces (including items altered by your own tailor), sale items and gift cards. These are marked “Final Sale” on the product page where applicable.

Faulty or Incorrect Items

Please inspect your order on arrival and contact us at ciao@byvedere.com within 48 hours if anything is damaged, faulty or incorrect. We’ll evaluate the issue and arrange a replacement or full refund.

Returns We Can’t Accept

We can’t accept returns that are sent without an approved return request, after the return window, or without our prepaid return label. If you choose to use your own courier, we are not responsible for items lost or damaged in transit.

Ordering for Your Event

We recommend placing your order at least 2 weeks before your event. Once an order has been dispatched within our stated timeframes, we can’t accept returns or offer compensation because it arrived later than needed for your event.

Refund Timing

Once we have received and inspected your return, we will process your refund within 10 business days. Processing times may vary depending on your bank or card provider. If more than 10 business days have passed since we received your return, please contact us at ciao@byvedere.com.

Fair Use

We reserve the right to decline future orders or returns from customers with a pattern of excessive returns.

Your Right to Cancel (EU Customers)

Under EU consumer protection law, you have the right to cancel your purchase within 14 days of delivery without giving a reason. If your order arrives in more than one shipment, this period starts when you receive the last item.

  • How to cancel: let us know via the Returns Portal or by emailing returns@byvedere.com with a clear statement that you wish to cancel. You may also use the EU model withdrawal form. Then send the item back within 14 days of notifying us.
  • Cancelling part of an order: you may cancel some or all items. Each return request is subject to the return fee below.
  • Return fee: €18 per return, deducted from your refund, unless the item is faulty or incorrect.
  • Delivery costs: if you cancel your entire order, we will also refund the original standard delivery charge (but not the extra cost of any faster delivery option you chose).
  • Sale items: your right to cancel also applies to sale items. It does not apply to custom or altered pieces.
  • Refund timing: we will refund you within 14 days of being notified of your cancellation. We may withhold the refund until we have received the item or you have provided proof of postage.
  • Condition of items: you may handle items as you would in a shop to try them on. If an item has been handled beyond this, or is returned without its tags or packaging, we may deduct an amount for the reduced value.

Nothing in this policy affects your statutory rights.